At BNP Paribas, we strive to provide our clients with the highest possible standards in service. If for any reason you are not satisfied with our service, products or employees, please let us know and include details or a summary in your communications. We value your feedback and endeavor to review the situation fairly.
Who to contact:
Please contact your assigned Relationship Manager, Desk Head or usual BNP Paribas contact person.
Alternatively, please contact our complaints handing teams via the following email addresses:
- For Global Markets: email@example.com
- For Transaction Banking: firstname.lastname@example.org
- For Investment Banking: email@example.com
- BNP Paribas Securities Services: AU.CLIENTGOVERNANCE@AU.BNPPARIBAS.COM
Kindly contact the relevant business line for more efficient handling of your complaint.
What is the process:
When we receive your complaint, we will write to you to acknowledge your complaint within 10 business days upon receipt and will investigate your concerns. We will aim to provide a written interim or final response with our findings within 30 business days from the date of receipt.
If you have additional information or documents regarding your complaint, please provide them to us to assist in our investigation
Australian Financial Complaints Authority:
If you are an Australian small business or an Australian consumer and are not satisfied with our responses to your complaint, you have the right to refer your complaint to the Australian Financial Complaints Authority. For details, please refer to their website at http://www.afca.org.au/