At BNP Paribas, we strive to provide our clients with the highest possible standards in service. If for any reason you are not satisfied with our service, products or employees, please let us know and include details or a summary in your communications. We value your feedback and endeavor to review the situation fairly.
Who to contact:
Please contact our complaints handing teams via the following email addresses:
- BNP Paribas – AU.CLIENT.MGNT@AU.BNPPARIBAS.COM
- BNP Paribas Securities Services – AU.CLIENTGOVERNANCE@AU.BNPPARIBAS.COM
Alternatively, please contact your assigned Relationship Manager, Desk Head or usual BNP Paribas contact person.
What is the process:
When we receive your complaint, we will write to you to acknowledge your complaint within 10 business days upon receipt and will investigate your concerns. We will aim to provide a written interim or final response with our findings within 2 months from the date of receipt.
If you have additional information or documents regarding your complaint, please provide them to us to assist in our investigation.
Australian Financial Complaints Authority:
If you are an Australian small business or an Australian consumer and are not satisfied with our responses to your complaint, you have the right to refer your complaint to the Australian Financial Complaints Authority. For details, please refer to their website at http://www.afca.org.au/